Refund policy

Last Updated: 15th march 2025

At Adhirame, we take immense pride in our craftsmanship and customer satisfaction. However, if you ever need to return or exchange a product, we’ve made the process simple and hassle-free.

Please read through our policy to understand how returns and refunds work. If you need any help, we’re always here for you!

Eligibility for Returns & Exchanges

General Conditions

You can request a return or exchange within 2 days of receiving your order.
Items must be unused, unworn, and in their original packaging with the invoice included.
Free gifts, if any, must also be returned along with the product.

Non-Returnable Items

Some items are not eligible for returns:

Customized or personalized jewelry.
Items that have been altered, resized, or tampered with.
Products purchased during sale events (eligible for exchange only).

Exchange Window & Exceptions

You may exchange an item within 2 days for the following reasons:
- Fading of jewelry plating.
- Breakage of chains.
Issues not covered under exchange after 2 days include:
- Pearl loss, stone dislodgement, or discoloration.
- Breakage caused by unlinking.
- Tampering or intentional damage by the customer.
For long-term concerns, refer to our 5-Year Warranty Policy (hyperlink).

How to Initiate a Return or Exchange

Simple 3-Step Process

Log in to your account on our website using your registered email.
Navigate to Help page at the bottom of the page and create a ticket for "Return/Exchange", specify the item and order details, and mention the reason.
Submit your request—our team will review it and guide you through the next steps.

Need help? Reach out via:

📞 Call/WhatsApp: +91 8618252190

📧 Email: hello@adhirame.com

📷 Instagram: adhirame.com

🕒 Support Hours: Monday to Friday, 10:30 AM – 6:30 PM

Return & Refund Timeline

Step	Timeframe
Review of return/exchange request	2 business days
Product pickup by courier partner	4 business days
Delivery of returned item to us	6 business days
Refund processing or exchange shipment	5 business days

Return Packaging

Ensure the item is packed in its original box with the invoice.
Someone must be available at the pickup location to hand over the package.

Refund Policy

Refund Process

Once your return is received and inspected, we’ll initiate your refund.
Refunds will be credited to your original payment method within 7-10 business days.
Processing time may vary depending on your bank or payment provider.

Pickup Charge Deduction

A ₹150 deduction applies for return pickups.
This charge does not apply for exchanges.

If you have any questions about your refund status, feel free to contact us!

What If My Order Arrives Damaged or Tampered?

If your package appears damaged, defective, or tampered with, do not accept it. Instead:

Return it immediately to the delivery agent for Return to Origin (RTO).
Contact us at support@adhirame.com with your Order ID.
We will send a replacement at no additional cost once we verify the issue.

📌 Important: We require an unboxing video to process claims related to missing, damaged, or incorrect products.

Additional Guidelines

Mistakenly Returning a Non-Adhirame Item

We cannot return or reship items that were mistakenly sent to us. Please ensure you’re sending back only Adhirame products.

Unauthorized Returns

Returns not initiated through our official process will not be accepted.
We reserve the right to reject unauthorized returns or send them back to the sender.
If a pattern of excessive returns is identified, we may restrict future purchases.

Missed Pickup?

If you miss your scheduled return pickup, you will need to self-ship the item at your own cost.

Explore More Options!

Thinking of an exchange? Browse our latest jewelry collections and find something you’ll love. Our team is happy to help you pick the perfect piece!

For any further assistance, get in touch with us: