FAQ's
Questions?
Product Information
We craft our pieces from high-quality 925 sterling silver, an alloy of 92.5% pure silver and 7.5% other metals. Our gold options feature 18K gold vermeil, which is five times thicker than regular gold plating, for a luxurious finish. Meanwhile, our silver options are plated with white rhodium for a shiny and durable look.
Our gemstones are graded AA, indicating a top-tier quality. They are virtually flawless, have excellent color and clarity, and a cut designed to enhance their sparkle.
Our jewellery comes in various sizes, reflecting our commitment to celebrating diversity and individuality. For specific size details, please refer to the size specifications on each product page.
If you have a particular size requirement or more questions regarding the same, please don't hesitate to contact us at +91 8618252190 (Call/WhatsApp), hello@adhirame.com (Email), or @adhirame.com (Instagram)and we'll be happy to help.
Yes, you can wear them, but we recommend limiting exposure during intense activities. Like all metals, including gold, they can lose their luster with regular exposure to water and sweat. However, our pieces are durable enough to handle occasional contact with water.
Our Adhirame pieces are built to last. To keep them looking great, just follow these tips:
- Store in Your Pouch: Keep your jewellery in the provided pouch to avoid scratches and dust.
- Keep It Clean: Avoid contact with harsh chemicals, soaps, lotions, and perfumes.
- Pat Dry Gently: If jewelry gets wet or sweaty, gently pat it dry with a soft cloth.
- Limit Shower Wear: For best results, wear jewelry during occasional showers.
With a bit of care, your Adhirame jewelry will stay beautiful and bright for years, making it a great part of your daily wear!
We don't offer specific customization options, but we’d love to hear your ideas! If there's a specific design or piece you'd like to see in our collection, please share your thoughts with us at add a google form link. We'll take your requests into consideration and who knows, your idea might inspire our next collection! We're always looking for new ways to innovate and bring fresh styles to our customers.
We design our jewelry to be suitable for all skin types, using high-quality materials that minimize the risk of irritation.
We don't offer customizations, but our adjustable designs fit most sizes.
Warranty & Repairs
Yes, we absolutely do! At Adhirame, we’re proud to offer a 5 year Warranty on our plating. If your jewelry ever fades or discolors, we’ll repolish it up to two times, free of charge for the entire 5 years of the piece.
Please note, our warranty doesn’t cover accidents, misuse or items that are lost or stolen or modifications made by anyone other than Adhirame.
If you have any questions or concerns, please don't hesitate to contact us at +91 8618252190 (Call/WhatsApp), hello@adhirame.com (Email), or @adhirame.com (Instagram), and we'll be happy to assist you.
Please note we reserve the right to deny exchanges or replacements if the fading is not easily perceptible or noticeable to the eye, and/or if breakage/damage of the product is due to an external force.
While we don’t offer repair services, we do provide a 5 year Warranty that covers issues related to fading, discoloration. This means you can confidently enjoy your piece, knowing we’ll take care of any issues that come up.
If you have any questions or concerns, please don't hesitate to contact us at +91 8618252190 (Call/WhatsApp), hello@adhirame.com (Email), or @adhirame.com(Instagram)
If you notice any fading or discoloration and need replating, here’s how you can easily get it taken care of:
- Log In: Sign in to your account at Adhirame Account Login using your registered email address.
- Raise a ticket: Once logged in, go to "help page," type a reason for the request, and follow the steps to submit it.
- Wait for Instructions: After your request is reviewed, you’ll receive an email with further instructions on how to proceed.
If you have any trouble logging in or need additional help, don't hesitate to contact us at +91 8618252190 (Call/WhatsApp), hello@adhirame.com (Email), or @adhirame.com(Instagram)
We’re here to help make the process as smooth as possible!
Payment & Orders
We accept the following payment methods:
- UPI
- Debit card
- Credit card (Indian and international cards accepted)
- Cash on delivery
Pre-paid orders get up to ₹150 discount depending upon the mode of payment! If you encounter any payment issues, please don't hesitate to contact us at +91 8618252190 (Call/WhatsApp), hello@adhirame.com (Email), or @adhirame.com(Instagram)
You can cancel your order anytime before it's shipped. To do so:
a. Log in to your account on the adhirame website and go to the "Your Orders" section.
b. Alternatively, you can raise a cancellation request via WhatsApp or phone call.
Please note:
- If you cancel before shipping, we'll initiate the refund immediately.
- If the order has already shipped, we'll wait for it to reach our warehouse before processing the refund.
You can only change the order/address if it's not dispatched. We'll do our best to accommodate changes before shipping. For any changes, contact us at +91 8618252190 (Call/WhatsApp), hello@adhirame.com (Email), or @adhirame.com (Instagram).
Shipping & Delivery
No, we offer free delivery across India on all orders, with no minimum purchase required. For detailed shipping information, please see our shipping policy
We process and dispatch orders within 24-48 hours. Delivery takes 3-7 business days, depending on your location. You'll receive tracking details via email once your order is shipped.
You can easily track your order in a few simple steps:
a) Via Email: You will receive a tracking link in your order dispatch email. Clicking on this link will take you directly to the tracking information.
b) Via Our Website:
- Click on the menu icon (the three-lines) found at the top left of our website.
- From the menu, select the "Track Order" option.
- Enter either your Order Number or Tracking Number:
- Order Number: This is shared with you in the order confirmation email
- Tracking Number: This is sent to you in the order dispatch email once your order has been shipped.
If you encounter any issues or cannot find your tracking details, don’t worry! You can reach out to us for assistance. Please contact us at +91 8618252190 (Call/WhatsApp), hello@adhirame.com (Email), or @adhirame.com (Instagram). We’ll be happy to help you with the tracking link or any updates on your order.
We don't cover lost or stolen packages once it is delivered. Please ensure your address and contact details are accurate to prevent any issues with your delivery. If you have concerns, feel free to reach out to us at +91 8618252190 (Call/WhatsApp), hello@adhirame.com (Email), or @adhirame.com (Instagram).
We currently only ship within India. But if you’d like to make an international request, you can reach out to us, and we’ll get in touch with you.
For any questions, you can also reach us at+91 8618252190 (Call/WhatsApp), hello@adhirame.com (Email), or @adhirame.com (Instagram).
We offer standard delivery, but if you need your order faster, we can provide express shipping for an additional amount. For express shipping requests or further questions, please contact us at+91 8618252190 (Call/WhatsApp), hello@adhirame.com (Email), or @adhirame.com (Instagram).
Repair & Exchanges
If you need to return or exchange an item,
a. Log in to your account on our website with your registered email address.
b. Click help button at the bottom of the page and type "RETURN/EXCHANGE" and choose a valid reason for your request.
d. Submit the request, and our team will reach out within 24 hours for the next steps.
We reserve the right to deny exchanges or replacements if the fading is not easily perceptible or noticeable to the eye, and/or if breakage/damage of the product is due to an external force.
If you receive a wrong parcel or items are missing, please contact us at +91 8618252190 (Call/WhatsApp), hello@adhirame.com (Email), or @adhirame.com (Instagram) within 24 hours of receiving the order. We'll investigate and resolve the issue promptly.
If you receive a damaged or incorrect item, please contact us at +91 8618252190 (Call/WhatsApp), hello@adhirame.com (Email), or @adhirame.com (Instagram) within 24 hours of receiving the order. We'll help resolve the issue and get it sorted for you.
Others
You can contact Adhirame through +91 8618252190 (Call/WhatsApp), hello@adhirame.com (Email), or @adhirame.com (Instagram).
We don't have any physical store, but we're always available online to help you with any questions or concerns.
No, we don't offer wholesale but bulk purchasing can be discussed please contact Yuva through +91 8618252190 (Call/WhatsApp), hello@adhirame.com (Email), or @adhirame.com (Instagram).
We’re excited to bring you fantastic deals! Head over to our website to discover all our current discounts and special offers.
Absolutely! We do offer discounts, and the details for these can be found on our website. Be sure to visit our site for the latest updates on our deals and promotions. We’re always here to help you get the best value!